AI & Automation

ConnectSiddhi

Agentic AI and WhatsApp API integration.

The problem

Service teams are overwhelmed by the same questions asked again and again. Responses slow down at peak periods, there is no support after hours, and the answer someone gets depends on which channel they asked on.

A bilingual conversational AI platform that runs on WhatsApp, through the Business API, and on your website. It answers in Arabic and English, by text or voice, from a governed knowledge base, verifies who it is talking to when it needs to, and hands the conversation to a live agent โ€” with the full context โ€” when it is not confident.

ConnectSiddhi โ€” WhatsApp

Voice note ยท 0:07

Transcribed ยท Arabic detected

ู…ุง ู‡ูŠ ุฑุณูˆู… ุงู„ุจุฑู†ุงู…ุฌุŸ

ูŠู…ูƒู†ู†ูŠ ู…ุณุงุนุฏุชูƒ ููŠ ุงู„ุฑุณูˆู… ูˆุงู„ู‚ุจูˆู„. ู‡ู„ ุชุฑูŠุฏ ุงู„ุชุญุฏุซ ู…ุน ุฃุญุฏ ู…ูˆุธููŠู†ุงุŸ

Confidence 0.42 โ€” handed to an agent with the full conversation
WhatsApp Business APIArabic + EnglishTicket FD-2291 ยท Finance
Representative interface, drawn as code.

What it does

  1. Bilingual and voice-first

    Arabic and English, automatic language detection, and voice messages transcribed across Arabic dialects.

  2. WhatsApp and web

    One assistant on the WhatsApp Business API and embedded on your website.

  3. Intent matching

    Menus and free text together, with LLM intent matching over a decision tree your team keeps in Excel.

  4. Confidence-based escalation

    Low-confidence questions go to a live agent on WhatsApp, with the full conversation attached.

  5. Auto-ticketing

    Requests are ticketed and routed to the right team through Freshdesk or email.

  6. Operations dashboard

    Queues, agent load, SLAs, satisfaction and compliance in one place.

Business outcomes

  1. Answers around the clock

    Instant AI answers at any hour, with after-hours queuing for anything that needs a person.

  2. One consistent answer

    A shared, governed knowledge base behind every channel.

  3. Knowledge that improves

    Confidence scoring, supervisor review and continuous learning close gaps over time.

Security & compliance

Built in

  • In-country hosting on GCP
  • Identity verification
  • Role-based access control
  • Full audit logging
  • WhatsApp Business API compliance

ConnectSiddhi in action

We will walk you through it against a problem you actually have, and tell you plainly whether it fits.

Request a walkthrough